Determining if your connection problem involves ZoneAlarm Pro

If you are having Internet connection trouble after installing ZoneAlarm Pro, the first troubleshooting step is to determine whether ZoneAlarm Pro is really the cause. Follow these steps:

1. Go to the Preferences tab in the Overview panel.
2. Under General, clear the check box labeled Load ZoneAlarm Pro at startup. A warning dialog labeled Zone Labs TrueVector Service opens.
3. Click the Yes button in the Zone Labs TrueVector Service dialog.
4. Restart your computer, then try to connect to the Internet.

If you are still not able to connect to the Internet after restarting your computer, the problem does not lie with your ZoneAlarm Pro settings.

If you are able to connect to the Internet, and remain connected, after following the steps above, the problem may lie with your ZoneAlarm Pro browser settings. The next step is to make sure your browser has access permission. How?

If you are unable to follow the steps above (for example, if you can't clear the Load ZoneAlarm Pro at startup box), contact Zone Labs technical support.